Purchasing & Shipping

Purchasing a piece of original art is a special occasion. I want to make your experience as smooth and easy as possible. Each order will be personally dealt with and handled securely and with care. Details for buying art are outlined below. If you have any further questions please email via the contact page.

Ordering

How is payment made?

All purchases made direct through the website are done via Stripe in British Pounds Sterling. You don’t need to have a Stripe account. Stripe takes regular credit and debit cards for non account holders. It’s a very straightforward process. I do not store any of your details as everything is managed securely through the Stripe site. You will automatically be generated a receipt for your purchase which will appear in your email.

Buying art using the Deposit Scheme

If you are buying a piece of artwork over £500 and wish to use the deposit scheme please email me on at mail@samboughton.co.uk and I will make arrangements for you to pay instalments.

Paying with Bank Transfer

You can pay with BACS for a piece of artwork. Please email or fill in the contact form requesting to purchase the painting and I will send you BACS details.

Shipping

I have placed my order, how long until I receive my artwork?

Original artwork will be packed and shipped within 5 working days. Within the UK pieces are sent by courier or Parcel Force depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping but please allow 7 working days in total. If for some reason your delivery hasn’t arrived in the expected time please contact me so we can investigate the situation. You will receive a tracking number once your painting is received by our courier, which will keep you informed of when your painting will be delivered.

Can I collect my artwork from your studio?

Yes, if you live in the South West and would like to visit to collect your artwork in person please email and we can arrange a time for your visit.

Is Shipping included?

Yes, most artwork has an estimated shipping cost included unless stated in the artwork info.

What about extra large artworks?

Some couriers have limits on dimensions so certain pieces have individual requirements. Shipping costs for large artworks need to be quoted individually – this will be stated on the painting info. Please contact me before purchasing. I will then contact you via email to discuss specialist shipping options before the artwork is despatched.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

Returns

What if my painting arrives and I don’t like it?

Hopefully this doesn’t happen, but if it does, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. The full cost of the return delivery is your responsibility. Once the artwork has been safely returned I will refund your payment within 14 days.

What if my painting arrives damaged?

All work is carefully and securely packaged. The artwork will be insured in the event that any damages occur during delivery. If you receive a work that has been damaged in transit, please reject the parcel from the courier and get in touch via email. Alternatively, if the artwork is damaged inside please contact me within 7 days and if possible send photographs so we can discuss the next step.

What about Overseas Returns?

At this time I am unable to offer a refund or return on any product(s) sent outside of the UK